Thank you for your trust in choosing PajakPay service (“PajakPay”) for transacting in www.online-pajak.com website (the “Site”). Please read this PajakPay Terms of Use (“Terms of Use”) before continuing your use of PajakPay service. If you disagree with any part hereof, kindly do not continue using PajakPay.
The Terms of Use include payments of all services and products available in the Site using PajakPay.
The Terms of Use constitute a valid and binding agreement between you and PT Achilles Financial Systems (“us”, “we” or “PajakPay”), a limited liability company duly incorporated based on laws of the Republic of Indonesia. The Terms of Use contain our commitment to you as well as your rights and obligations in using PajakPay. The terms specifically defined below shall have the following meanings as stated in this Terms of Use, except other terms in capital mentioned in this Terms of Use must be interpreted in accordance with the Site’s General Terms and Conditions and Privacy Policy and/or prevailing laws and regulations.
a) We cooperate with licensed partners, state entities and/or government (“Official Partner”) to provide the PajakPay service. Any fund deposited into your PajakPay account may be used for any payments of products and services currently available or that may be developed in the future, including but not limited to, tax and invoice payment. Specifically for tax payment, PajakPay only forwards the tax payment fund you pay to a perception bank or institution that becomes our partner.
b) Applicable only for payment transaction that is not tax payment, upon the first non-tax payment instruction and confirmation, you will grant unconditional and irrevocable power to PajakPay, with substitution right enabling PajakPay, to make non-tax payment transaction as you instruct through the Site under the following conditions:
(i) You will need to complete the know your customer (KYC) process before making the first top-up transaction;
(ii) Upon passing the KYC, you will be able to make payment transaction through the Site ; and
(iii) If you fail to pass the KYC, your payment transaction will be cancelled.
Without prejudice to any other rights and obligations hereunder, our rights and obligations shall be as follows:
a) We reserve the right to decline, stop, and cancel your access to and/or transaction in PajakPay if any data or information you provide to us is found incorrect;
b) We reserve the right to accept any service fee payments from you for using PajakPay as we inform on the Site used as reference herein;
c) We shall provide you with payment services for all the products and services available on the Site, subject to the Terms of Use;
d) We shall refund the balance stored in your PajakPay account based on your request or if there is a failure in the payment transaction;
e) We shall adopt customer protection principles to the products we offer to you, keep your data and/or information (including transaction data and/or information) confidential; and
f) We may assign, either partly or wholly, the implementation of rights and obligations, arising out of or related to PajakPay hereunder to any party whatsoever (such as among other things our affiliate, Official Partner) subject to applicable laws and regulations.
Without prejudice to any other rights and obligations hereunder, your rights and obligations shall be as follows:
a) You shall pay the service fee to us pursuant to the method & conditions informed on the Site;
b) You agree that we may immediately deduct any service fees payable by you to us informed on the Site;
c) In order to use PajakPay, you shall ensure that the following conditions are met:
(i) For individuals, fulfilling minimum age requirement, namely (1) at least 21 years old or married, (2) not under guardianship, and (3) having the power to enter into any binding agreement with us and not prohibited by applicable laws.
For corporate bodies, fulfilling the following minimum requirements: (1) duly incorporated and organized under the laws of the Republic of Indonesia, and (2) having the power to enter into any binding agreement with us and not prohibited by applicable laws.
(ii) All data and information you provide to us in order to use PajakPay are correct, accurate and complete. If necessary, we may from time to time ask you to deliver or upload any additional documents and/or information for us.
d) You shall be entitled to use PajakPay for paying any services and products offered in the Site pursuant to this Terms of Use;
e) You shall be entitled for refund of the balance stored in your PajakPay account based on your request or in the event that your payment transactions are unable to be completed;
f) You shall be liable for anything occurs through your account, including but not limited to your internal control access setting to the account unless otherwise you close or report any misuse to your account; and
g) You shall not assign, either partly or wholly, the implementation of any rights and obligations arising out of and/or related to PajakPay hereunder to any other parties.
We may change (including revising service fee), postpone, or stop PajakPay and/or the Terms of Use to reflect any modification to our product, our user requirements, our business priority, or as a response to any change to regulations. We will try providing you with notice of any changes made. You will be deemed to have accepted any modifications made to PajakPay and/or Terms of Use if you remain using PajakPay after the change notice. If you intend to refuse the modification, you shall stop accessing PajakPay.
a) We shall not be liable for any loss, including cost, interest, damage or loss in any form or type whatsoever you or any third party experience(s) due to your or the third party’s mistake in using PajakPay.
b) We shall not be liable for any loss, including cost, interest, damage or loss in any form or type whatsoever you or any third party experience(s) as a result of any mistake or trouble beyond our control (including but not limited to technical issues or any issues directly and materially prevent our ability to provide PajakPay).
a) Your PajakPay account will be created when you tick the “I hereby agree with the Terms and Conditions and Privacy Policy of PajakPay” before the top-up transaction for the first time. By having an OnlinePajak account, you can access and use PajakPay service for any service and products offered in the Site.
b) Fund top up service to your PajakPay account may be made through channels we provide. No limitation of fund that can be topped up to your PajakPay account so use your PajakPay account wisely or according to your need.
c) Having created tax billing number on the Site, the tax payment service on the Site can be made using the fund stored in the PajakPay account. Make sure the fund available in your PajakPay account is sufficient before making any tax payment. The tax payment shall be deemed to have been fully made by us upon issuance and forwarding of information about state revenue transaction number (nomor transaksi penerimaan negara/NTPN) from the perception bank or institution that becomes our partner to you by notice.
d) The non-tax payment service can be only made after you pass the KYC in order to fulfill laws and regulations relating to the implementation of payment system and Anti-Money Laundering and Counter-Terrorism Financing (APUPPT). The non-tax payment (in the form of payment between the PajakPay account/credit and debit and transfer or distribution of fund to a beneficiary) is made on a real time basis by still referring to cut off conditions of relevant bank and shall be deemed to have been fully made by us after the non-tax payment is successful.
e) The fund already paid for tax and/or non-tax payment cannot be canceled or withdrawn for any reason whatsoever. For each successful or failed tax or non-tax payment made through the PajakPay account, you will receive a written, electronic notice by email.
f) We shall not be liable for implementing any payment instruction if the fund available in the PajakPay account is not equal to the fund you will pay (either for tax or non-tax payment) added by service fee charged as informed on the Site.
g) You acknowledge and accept that our obligations in connection with the implementation of any tax and/or non-tax payment instructions shall be completed upon fulfillment of Article 3 letters (d) and (e) hereof, hence, neither we, Official Partner, nor any Third Party shall be liable for any losses you experience in connection with any excess payment, mistake, loss, and omission, delay, suspension or any other events under your control affecting the implementation of the tax and/or non-tax payments.
a) If a failure of tax payment or non-tax payment occurs, funds that were paid will be refunded to your PajakPay account.
b) You may withdraw unused funds in your PajakPay account upon your request.
c) We may refund the stored fund in your PajakPay account if such fund remains unused within 7 days.
d) Refunds will be done using the same method that was used for the top-up process.
e) The refund process will be done according to the bank’s settlement time and/or card chargeback process.
a) In connection with the provision of Article 2.3 hereof, the notice shall be made in writing through various channels we deem suitable and sufficient including but not limited to the notice on the Site and by email.
b) The Parties agree that the PajakPay and the Terms of Use, subject matter and formation thereof (and any disputes or non-contract claims) shall be governed by the laws of the Republic of Indonesia. The Parties agree to choose exclusive jurisdiction at the South Jakarta District Court.
c) The PajakPay account including the OnlinePajak account shall be solely your responsibility. You undertake that in the event of illegal and/or unauthorized use of your account or identity by any third party, in any matter whatsoever, any instructions received from the third party’s use shall be deemed as your instruction, unless you have notified us to block your PajakPay account before we receive the instruction.
d) In the event of you have any question, advice, or complaint with respect to PajakPay, you may inform the same by email (to [email protected]) or chat on the Site.
e) In order to respond to your inquiry or complaint, we will check any information that you have provided. We reserve the right to decline further processing of the inquiry or complaint, if the information you provided does not conform to the data or information recorded in our system. In the event of having checked the same, your inquiry or complaint is substantiated as valid, we will give our response pursuant to applicable policy and procedure in PajakPay when the complaint information is fully received.
f) The Parties hereby represent that no government institutions of the Republic of Indonesia, including but not limited to Bank Indonesia, shall be liable for any risks and/or losses of or relating to the implementation of tax and/or non-tax payments hereunder.
g) All information provided on the Site about PajakPay, including PajakPay related information on the Business Partner Site such as among other things transaction history, constitute an integral part hereof.
h) The Terms of Use are prepared and agreed in both Indonesian and English. In the event of inconsistency between the Indonesian version and the English version hereof, the Indonesian version shall prevail, and the English version shall be deemed to have been automatically amended to make it consistent to the Indonesian version.
i) If any provision in these Term of Use is declared as illegal, invalid or unenforceable, in part or in its entirety, based on any regulation or legal principle, that provision or a part thereof, to the extent it is illegal, invalid and unenforceable, shall be deemed excluded from this Term of Use but the legality, validity or enforce-ability of the remaining provision of this Term of Use shall not be affected.
Last updated on 29 May 2023